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You have 14 days from the delivery date to request a return or exchange, but only under the following conditions:
The item was faulty, damaged, or defective when delivered.
You received the wrong size.
The product is unused, with original packaging, labels, and protective stickers still attached.
To start a return or exchange, please contact us within 14 days of receiving your order by:
Email: support@exportleftover.pk
Call/WhatsApp: 0315-9003251
We review every case individually and aim to be fair to everyone involved.
For faulty or damaged items:
Please email us photographic proof of the issue within 14 days of purchase so we can process your claim.
You’ll need to cover the cost of returning the item to us.
If we send you a replacement, a Rs. 350 shipping fee will apply.
We aim to process all returns within 5–7 working days after we receive the item.
Please allow up to 14 working days during busy sale periods.
Not happy with the size? No problem! You can request a size exchange by emailing us at support@ja-apparel.pkwithin 14 days of delivery.
Please make sure the item is:
Unworn and unused
In its original packaging
With labels and protective stickers still attached
We don’t offer refunds as a standard policy.
However, if we’re unable to provide a replacement or suitable solution, we may issue a refund in the form of store credit.
Please note:
Shipping & handling charges are non-refundable
Refunds (in store credit) may take 7–10 working days to process
Returns or exchanges for sale or discounted items are only allowed if:
You received the wrong product due to a packing error on our end.
Unfortunately, we won’t be able to accept returns or exchanges in the following situations:
The return request is made after 14 days of delivery
The product was used, damaged, or tampered with
The product is not in its original condition
